WHAT METHODS OF PAYMENT DO YOU ACCEPT?

Baguio Sports accepts payment by PayPal,Visa and Mastercard, After Pay, Shopify Pay, Google Pay and Bank Transfer

WHERE ARE THE ORDERS SHIPPED FROM?

All orders are dispatched from our warehouse located in Perth, Australia within 48 business hours of Baguio Sports receiving payment.

DO YOU SHIP INTERNATIONALLY?

Yes, Baguio Sports ships to most destinations around the world. You can select your country from the dropdown menu at checkout. If your Country wasn’t on the list please let us know and we will action it ASAP.

WILL I NEED TO PAY CUSTOMS/DUTIES TAXES?

All orders are dispatched from our warehouse in Australia (this is our one and only location). All items imported into the EU attract VAT, which is added by customs and paid on the receiver’s end, which is very normal. However, we are working towards a European distribution centre so we have greater control over the shipping process to better assist our fans. In some instances, international deliveries may be held up by customs, which Baguio Sports cannot accept liability for. Please be aware of this before making your purchase as this could delay your delivery.
If you have any problem please do not hesitate to confirm it with us .

HOW MUCH IS SHIPPING AND HOW LONG WILL DELIVERY TAKE?

Shipping within Australia
Shipping within Australia is done via Star Track Express as well as Australian Post and is $9.90 AUD, unless your order is over $120 AUD then you will receive express shipping for free. All orders placed before 2pm WA time are dispatched same day, otherwise orders placed after 2pm WA time will be dispatched next business day. You will receive an email confirmation with tracking details once the order has been dispatched from our warehouse.
All australian orders shipped to metro areas will be delivered by close of business the next business day after dispatch. Australian orders shipped to rural areas will be delivered within 2-3 business days of dispatch.
SHIPPING TO THE UK
– £6.90 for express shipping which comes with tracking and takes roughly 3-7 business days for delivery.
– Standard air mail is free and does not come with tracking and takes roughly 7-20 business days for delivery.
You can make your selection at checkout in GBP here www.baguio.com.au
SHIPPING TO THE USA
– $9.90 USD for express shipping which comes with tracking and takes roughly 3-7 business days for delivery.
– Standard air mail is free and does not come with tracking and takes roughly 7-20 business days for delivery.
You can make your selection at checkout in USD here www.baguio.com.au

HOW DO I USE A PROMOTIONAL/DISCOUNT CODE?

You must enter the promotional code at the checkout page in the ‘coupon code’ field and then click ‘apply code’. All prices for items on sale are only valid during the sale period and as such Baguio Sports do not credit or refund a price difference for items purchased outside of that sale period. Items purchased on sale/special are non-refundable and cannot be exchanged or returned. Any discount/coupon codes are not eligible with any existing sales/promotion items. All Baguio Sports promotions/sales are subject to availability.
Discount/coupon codes are not eligible with any existing sales/promotion items, this includes bundles and gift cards.

CAN I CANCEL OR MAKE A CHANGE TO AN EXISTING ORDER?

No, once your order has been placed and your order confirmation has been emailed, you cannot amend your order.
However, if you let us know bye emailing us or calling us right after you place the order , we will be able to amend it for you .

CAN I RETURN AN ITEM?

At Baguio Sports, we are happy to accept a return if you are not satisfied with your goods. Baguio Sports must be notified of your wish to return goods within 5 days of your delivery date. For Australian shipped orders, the goods must be returned within 15 business days of receipt of the order, and 20 business days for international orders. All prices for items on sale are only valid during the sale period and as such Baguio Sports do not credit or refund a price difference for items purchased outside of that sale period. Items purchased on sale/special are non-refundable and cannot be exchanged or returned. We do not process exchanges here, but can provide either a store credit or refund for the item/s returned.
Please note: all returned items must be in original unworn condition with tags attached.
To return goods to Baguiosports please first send an email to [email protected] with the subject field ‘Returns and Exchanges’ and include the following information in the body of the email and a Baguio Sports team member will respond as soon as possible with further instructions:
* Order number (located in email confirmation you received when order was placed).
* Email address associated to the order.
* Name and contact email address.
* Please specify the item/s you’d like to return and if you would like to request a refund or store credit.